• Skip to primary navigation
  • Skip to main content
  • Skip to footer

The Great Care Company

Private Carers In Lincolnshire & Yorkshire

0333 200 7199
Enquire Now
Great Co. Careers
  • Hover Closer
  • Our Services
    • Getting Started
    • Personal Care
    • Live-In Care
    • Night Care
    • View All Services
  • Offices
    • Lincolnshire
      • Grimsby
      • Horncastle
      • Lincoln
      • Louth
      • Mablethorpe
    • Yorkshire
      • Easingwold
      • Harrogate
      • Thirsk
      • York
  • About Us
    • Why Us?
    • Our Values
    • What Our Clients Say
    • Outstanding In Caring
    • Awards
    • Fighting Social Isolation
  • Support
    • Advice & Support
    • FAQs
    • Useful Info
    • Latest News
    • Help With Funding Care
    • What is a Care Plan?
  • Careers
    • Is Home Care The Right Career For Me
    • How To Prepare For My Interview
    • How Home Care Training Works
    • The Perks For Our Carers
    • Personal Development
    • Referral Bonus
    • What Our Home Carers Say
    • Our Award Winning Care Service
  • Free Info Pack
  • Contact Us
    • Our Details
    • Enquire Now
  • 0333 200 7199
  • Great Co. Careers

How Can We Help?

The Great Care Company are here to help. If you have any questions at all, please don't hesitate to ask!

Categories

  • Finance
  • General Queries

General Queries

Can I trust my Care Companion in my own home?

We here at The Great Care Co. ensure that all staff we employ are correctly vetted, trained and monitored. Every person who works for The Great Care Co. must pass the test of greatness and undergo a Disclosure and Barring Service check before joining us.

Does The Great Care Company have a minimum length of service?

Depending on the service you require, there may be some minimum terms attached. These terms are designed so you will receive the high standard of care you deserve.

How do I arrange for one of your Great services?

After reading through the services that we offer, we have built our system so you can inquire with us in the way you feel most comfortable doing so. Once we have received your enquiry, one of our Great Care Coordinators will confirm your individual requirements and help you with the planning, funding and commencement of the care service.

How much does it cost?

The price depends entirely on the service you require. Our prices are competitive, yet reflect the high quality service provided. Before committing to any service you will be given a full price breakdown for the personalised care required.

Should I be concerned about receiving care?

There is no need to worry - We are here to help improve your quality of life, it is what we are Great at. Our great staff pride themselves with having a wealth of experience helping all kinds of people, and they are trained to deal with any situation or scenario. Our core values are respect and discretion for one’s privacy and dignity.

What happens if I get admitted to hospital?

If you had to be admitted to hospital or were advised that respite for a short time would be beneficial to you, we would need to be notified as soon as possible. We would cancel your visits for that duration and then upon your return home discuss with you how you would like to use the hours you have paid for but not used. We can either extend your contract by the number of hours outstanding or you can use them differently, such as for additional support for a few days to get you settled back at home.

What happens if my Carer doesn’t arrive?

This is a very rare occurrence. If we know that your assigned Carer is unable to tend to you on a particular day, we will let you know as soon as possible and make arrangements for an alternative Care Team Member to attend. However, other circumstance may arise such as they can be caught in traffic, so if your Carer does not arrive within 15 minutes of the scheduled time, please let us know.

What if my circumstances change?

If your health improved or deteriorated, we would pick up on this during our reviews and with feedback from your Care team. A full Care Plan review would then be organised at your convenience and agreements would be made as to the best way forward to ensure that your care needs continue to be met.

Will I get the same Care Team Member every time?

We understand the importance of pairing the right Carer to your needs. We also pride ourselves on our consistency of service - if we can provide the same Carer for familiarity every time, we will. Our Care staff does need time off from time to time, however, any replacement will be trained to the same great high standards we set. If a new Carer is assigned, by your request or ours, we will discuss the change and introduce the new Care Team member beforehand.

Footer

Who Are We?

Our mission is to make sure we always have the best person to care for you, so you get the great home care service you deserve.

© Copyright 2020 The Great Care Co. All Rights Reserved

Useful Links

  • Call Today On 0333 200 7199
  • About Us
  • Awards
  • CQC Website
  • Roy & Diane’s Home Care Story
  • What Our Clients Say

Terms & Policies

  • Privacy Policy
  • Terms & Conditions

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT