What happens if my Carer doesn’t arrive?

This is a very rare occurrence. If we know that your assigned Carer is unable to tend to you on a particular day, we will let you know as soon as possible and make arrangements for an alternative Care Team Member to attend. However, other circumstance may arise such as they can be caught in traffic, so if your Carer does not arrive within 15 minutes of the scheduled time, please let us know.