We would like to thank all of our wonderful clients and our fantastic team for their efforts in making The Great Care Company what it is today... an Award Winning service which is Outstanding in Caring. The Care Quality Commission has recently awarded us as Outstanding in Caring, with a Good rating overall.
We would like to dedicate our Award Win (Top 20 Provider in the East Midlands) and our recent CQC rating (including Outstanding in Caring) to all of the clients who are no longer with us. We love providing care to all of our clients and sadly, sometimes, we have to say goodbye to them. We will never forget them and we will always carry on working to achieve the highest possible standards in their memory.
Who are the Care Quality Commission (CQC)?
The Care Quality Commission is an independent regulator of health and social care. They inspect and measure the quality of a provider so that a high level of service is provided to those receiving the service. They do this through a report based system that can flag up both good practice and areas for concern that service users need to know about.
How The Report Is Made?
A report is created by an Inspector of the Care Quality Commission, following a thorough inspection. This Inspection is carried out under Section 60 of the Health and Social Care Act 2008. This Act is in place to guarantee the quality and safety of Health and Social Care Services for the service users.
The Inspection itself is delivered over a 2-week period and is conducted by an inspector and an Expert by Experience. This is a person who has had personal experience with care either by receiving the service themselves or as a user’s representative. The inspection is subject to 5 main questions to which the inspectors will look to answer.
These are :
- How safe is the service?
- Is the service effective?
- How caring are the team?
- Is the service responsive?
- How well-led are the company and team?
What Our Clients Think?
As a company, we are very proud of the type of service we deliver to our clients. This is because not only does our service positively impact someone’s life, but we also get to see first-hand the benefits.
This is why we are very honored to continuously receive great feedback from our clients and their loved ones. Especially when this is reflected through a homecare.co.uk score of 9.9 (at the time of writing) and an Award of Top 20 Care Provider in the East Midlands. All of which, helps us set a high standard of care that we reinforce through our recruitment, our training, and our service delivery.
What Our Staff Think?
Our teamis a collection of people, each different and unique. Each with their own personalities, interests, and tastes. Yet, there is one definitive thing that connects them all, they all care.
We are very proud of each and every member of our team. Their dedication to their role is truly outstanding. This is why we offer our staff an employment package that reflects their great qualities. We are always grateful when our staff talk kindly about us and what it is like to work for The Great Care Company. We here at The Great Care Company want to create an environment for our staff where they not only love their role, but they don’t see it as work.
What The Future Holds?
This rating has now set the standard for future inspections. Therefore, we are eager to take on the challenge of achieving the highest rating possible. Although, how we will do this we hear you ask?
Firstly, by continuously improving our service based on the feedback we receive from our clients. As you can see, feedback is a very important part of the process. Not only does it give us reassurance about the quality of our team, but it also gives us an opportunity to learn and develop.
Secondly, we feel it is crucial to keep up to date with current developments. It is quite fair to say, the health and social care industry can often seem outdated with how fast the modern world grows. This is why it is extremely important to develop as a company. Especially with new improvements to how a person’s data is recorded and the security processes that are required, or even something simple as going paperless to do our bit to help reduce waste on the environment's resources.
And Thirdly, focusing on staff happiness. We know how important it is to enjoy your job. If you love your work, then it simply isn’t work. And we want to encourage this mindset with all our staff. Therefore, they can continue to provide the great service they deliver to you and your loved ones.