Throughout the pandemic, our outstanding team has been able to support people in need of home care as well in our community to help bring solidarity and togetherness during this difficult time. We have put security procedures in place whilst keeping up to date with the latest government guidance to ensure that we all stay safe. It is within this in mind, we would like to share some of the things we have done to ensure that you and your loved ones are guaranteed a safe and high-quality service.
How We Keep Your Loved Ones And Our Staff Safe?
PPE (Personal Protective Equipment)
We ensure all staff wear PPE (Personal Protective Equipment) when delivering care and make sure that they have the full provisions needed to complete their role. We also ensure PPE is monitored efficiently so all staff never run low or are in a situation where supplies are limited.
All staff is encouraged to get vaccinated and procedures have been put in place to allow them to do so without it impacting our outstanding service. We are happy to say we have had a really brilliant response from our teams who understand the importance of vaccinations and reducing the spread of Covid-19.
Effective Sanitising Procedures
All our staff are highly trained and follow strict precautionary procedures when entering our client's home. This includes washing their hands efficiently as well as ensuring all PPE is changed directly after.
Free Hand Sanitising Gel
We ensure all staff is fully equipped with Hand Sanitising gel free of charge so that they can stay safe in and outside of care.
We have introduced Covid-19 training that all current and new home care staff must complete as standard.
Provided guidance to all staff to keep everyone safe
We have provided guidance to all our staff with the introduction of new policies and procedures. As well as guidance on the importance of handwashing and how to wash your hands effectively.
Effective Safety Procedures
As mentioned, we have introduced new policies and developed new procedures to stop the spread of the virus and ensure everyone stays safe. We also have introduced procedures that reduce the risk of the virus spreading should anyone of our clients or staff contract Covid-19.
Fully stocked PPE and Provisions
We have full provisions of PPE to ensure we can still deliver care to a high standard. As well as introduced systems that record our PPE levels and procedures that are strictly followed by our team to ensure provisions do not run low.
How we have supported our clients and staff throughout the Pandemic?
Free Social Care through our Fighting Social Isolation Campaign
We understand and have seen the impact the pandemic has had on our clients and staff, especially with their mental wellbeing. This is why we have introduced campaigns within our company that offer free social care to all our clients who need that extra support during this difficult time.
Free Shopping and Medication Collection
As the majority of our clients had to self isolate due to the pandemic we were able to support them by offering Free Shopping and Medication Collection to help take any stress of them and their families. This is something we continue to do to help support our clients who have to self isolate.
Supporting clients get vaccinated
We have offered additional time and support to our clients who wish to get vaccinated, ensuring that they are able to get the vaccine safely and with peace of mind.
Supported staff to get Vaccinated
For all our staff who have been vaccinated, we have allocated additional paid time to allow them to do so. As well as covered visits to help put their minds at ease and help accommodate the times they have been allocated by their local GP or Vaccination center.
Increased support with the easing of lockdown
With the easing of the lockdown measures, we have offered increased support to all our clients ensuring they feel safe and comfortable as we move forward.
Free Guidance to our clients and their families
We have offered free guidance and support to all our clients, keeping them upto date on the latest changes and updates within our company. We have also ensured that all our clients can come directly to us about any additional support they need.