The Great Care Company Achieves Outstanding Home Care Quality Score

The Great Care Company is delighted to share that our services have achieved an Outstanding rating in the Home Care Quality Score (Q-Score). This remarkable achievement reflects our relentless commitment to delivering exceptional care to clients and upholding the highest standards of home care excellence.

The Q-Score is not just a benchmark—it’s a seal of trust that demonstrates the dedication of our team and the innovative measures we take to ensure that every client receives tailored, compassionate, and reliable care.

Article Contents List

Understanding the Home Care Quality Score
A Game-Changer in Home Care Management
Independent Recognition of Quality
Why the Home Care Quality Score Matters
A Team Driven by Dedication
Commitment to Continuous Improvement

Understanding the Home Care Quality Score

The Home Care Quality Score (Q-Score) is an industry-leading standard that evaluates home care providers based on their service quality. Developed as part of the comprehensive audit framework by Birdie, the scoring system assesses both care delivery and management, ensuring a holistic review of service standards.

The scoring is straightforward, with four levels:

1: Inadequate
2: Requires Improvement
3: Good
4: Outstanding

Q-Score Over The Past 5 Months

home care Quality score over the past 5 months

Five key categories contribute to the Q-Score:

Call Monitoring – Ensuring that care visits are punctual, consistent, and reliable, reducing missed visits and delays.
Medication Monitoring – Guaranteeing that all medications are administered safely and accurately, supported by real-time tracking.
Caring Staff – Recognising the dedication, kindness, and professionalism of care workers.
Care Planning – Measuring the quality of tailored care plans that meet individual needs.
Alert Responsiveness – Evaluating how swiftly and effectively staff address client concerns, emergencies, or unexpected needs.

With a Q-Score of 4 (Outstanding), The Great Care Company has excelled across all these categories, setting a benchmark for home care services in the region.

Birdie Partnership:
A Game-Changer in Home Care Management

Our partnership with Birdie, a leading electronic visit monitoring platform, has been instrumental in achieving this outstanding rating. Birdie’s cutting-edge technology allows us to monitor, evaluate, and optimise our care delivery processes, ensuring a seamless experience for both clients and caregivers.

Key benefits of Birdie’s software include:

Real-Time Call Monitoring:

Ensuring all care visits are completed on time and to the expected standard.

Enhanced Medication Management:

Providing accurate, real-time tracking of medication schedules to reduce errors.

Streamlined Communication:

Facilitating instant updates and alerts to caregivers, ensuring rapid responses to client needs.

CQC and Homecare.co.uk:
Independent Recognition of Quality

CQC Ratings: The Care Quality Commission (CQC) has recognised The Great Care Company as Outstanding in the “Caring” category, with an overall rating of Good. This reflects our commitment to personalised, client-centred care.
Homecare.co.uk Reviews: With a stellar 9.5/10 rating, our clients and their families consistently highlight the professionalism, compassion, and reliability of our team.

Here are just a few comments from satisfied clients:

“The Great Care Company have provided an invaluable service to my mum over the past few months. We needed to set the package up fairly quickly and the team made it happen. The staff have all been friendly, reliable and caring. ”

– Client’s Daughter (via Homecare.co.uk).

“The Great Care Company’s service has been excellent. The carers have all been kind, helpful and friendly – even taking Mum out on shopping trips. A very professional yet individually oriented and locally run service.”

– Client’s Son (via Homecare.co.uk).

Why the Home Care
Quality Score Matters

carer and client talking about home care quality score

The Home Care Quality Score is more than a number—it’s a comprehensive measure of the quality and consistency of care. Achieving an Outstanding Q-Score reassures clients and their families that they are receiving the best possible support.

With an ageing population, particularly in rural areas like Lincolnshire and Yorkshire, where loneliness and isolation can be prevalent, high-quality home care is more essential than ever. Our Q-Score reflects our ability to not only meet but exceed the expectations of our clients.

A Team Driven by Dedication and Compassion

At The Great Care Company, our team is at the heart of everything we do. From carers who go above and beyond to Registered Managers who ensure every detail is perfect, it’s this collective effort that has enabled us to achieve an Outstanding Home Care Quality Score.

Registered Manager of York, Angela, had this to say

“We are delighted to have achieved an Outstanding Q-Score rating on Birdie. This recognition reflects the dedication, compassion, and hard work of our entire team in delivering exceptional care.”

Here’s what our Registered Manager of Lincolnshire, Anne, had to say:

“We are thrilled to receive an Outstanding Q-Score. It’s a reflection of the hard work our team puts in every day. We’re committed to maintaining this standard and continuously improving our services.”

Looking Ahead: Commitment to Continuous Improvement

Achieving an Outstanding Home Care Quality Score is a proud milestone, but it’s just the beginning. We are dedicated to maintaining and enhancing our standards through:

Continuous investment in technology like Birdie to streamline care delivery.
Regular training and development to empower our staff.
Ongoing client feedback to refine and personalise our services.

As we look to the future, our mission remains the same: to deliver exceptional care that enriches the lives of our clients and provides peace of mind to their families.

For more information about our services and how we maintain an Outstanding Home Care Quality Score, contact us today.

Together, we can ensure your loved ones receive the high-quality care they deserve.