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CQC Outstanding
in Caring
Our offices have received CQC Outstanding in Caring across all locations during regulator inspections, and our dedicated teams are proud to share this with you.
We don’t just provide care; we excel in it. Being outstanding in caring is not just a slogan. It’s a core principle and is the driving force behind everything we do.
Who are the Care Quality Commission (CQC)?
The Care Quality Commission (CQC) is an independent health and social care regulator. The CQC inspects and evaluates a provider’s quality to ensure a high standard of service is delivered to service users. The CQC uses a report-based approach to assess providers’ quality, identifying both best practices and areas of improvement that service users should be aware of.
These Questions Are :
How safe is the service?
During a provider’s inspection, the CQC evaluates their safety based on several factors. These include staffing and recruitment reviews, risk assessment, medication support, and system processes. CQC will engage with current clients and staff. Observing their day-to-day routines to assess the quality of care provided. Additionally, CQC will review all documentation and protocols filed by the provider.
Our recent inspection by the CQC rated us as “Good” overall. This indicates they were extremely satisfied with our safety standards and that our clients were well-protected.
Is the service effective?
The Care Quality Commission (CQC) assesses service providers’ effectiveness based on two key qualities. Firstly, the service provided must meet a satisfactory standard. Secondly, it must have a positive impact on the service user. The positive outcomes are then reinforced by feedback from the service user.
Our home care service was rated as “Good” overall for its effectiveness. With the incredible feedback from our clients being especially noteworthy. Specifically highlighting how helpful our team were in improving their day-to-day lives.
How caring is the team?
Caring is assessed by looking at how a service provider shows evidence of the following:
– Compassion
– Kindness
– Dignity
– Respect
We were rated as “Outstanding” by CQC.
Furthermore, CQC described our service as exceptional. As a result, we are over the moon to receive this rating. We were also delighted with the remarks our wonderful clients made in the report.
Is the service responsive?
CQC define responsiveness as the degree to which a service meets the needs of its users. This means that when a service is provided, the recipient receives all the necessary care within the allocated time.
Our responsiveness has been rated as “Good” by the CQC. They notably praised
- The duration of our service
- The clarity of our care plans
- And the excellent understanding our staff have of our client’s needs and preferences.
How well-led are the company and team?
We are extremely proud of our management team who received high commendation from the CQC. Alongside being great leaders, they have also managed our Home Care Assistants exceptionally well.
Thanks to their efforts, we have received a “Good” rating from the CQC. Who have noted that our team has established a culture of high-quality and person-centred care.
Our Outstanding CQC Reports
Please take a moment to read our comprehensive CQC report below.
Which showcases the tremendous efforts and commitment of our team.
Discover how we consistently exceed our clients’ expectations. And hear first-hand what they have to say about the quality of our service. We assure you that it is an informative and worthwhile read.
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