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gentleman receiving personalised care

A Personalised
Care Service

Sometimes, we might face unexpected circumstances that require us to seek care. This can make us feel powerless as if we have no say in how our care is delivered.

However, we firmly believe that personalization should never be compromised, even in urgent situations. Our ultimate aim is to help you find the most fitting home care solution that caters to your unique needs and preferences.

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Many people source support when they believe they need the service rather than when they want to make a lifestyle change. Recognising this early, allows you to be able to research and explore the available options in your community rather than securing support due to how quickly a provider can start their services.

It’s important to understand that one size does not fit all, especially in the case of home care. Personalised care services are not just a luxury, but a necessity.

By acknowledging and appreciating the unique needs of each individual client, we can provide a personalized service that contributes to better health, improved quality of life, and overall satisfaction. We believe that a care service should be as unique as the person receiving it.

lady and care worker personalising service

Personalising Your Care
Your Way

We recognise that every individual is unique, and your care should reflect that.

Our personalised service approach ensures that each service user receives a tailored care plan, that addresses their specific needs and preferences.

Personalisation allows us to create and build new relationships together. Allowing you to take control of your care needs. It gives you choice and control over the way care is planned and delivered. It is created in line with what matters to you and supports your strengths, needs, preferences and circumstances.

To us, the personalisation of your care really does mean “your care, your way”. 

Building Relationships

Our team do more than just give exceptional care.

They become companions and friends for those they care for. They offer emotional support. Along with a listening ear to those who are experiencing isolation or loneliness.

To truly provide a personalised service, it is not enough to just have a friendly nature. Building a rapport with the person you are taking care of is essential. Our team is trained to develop relationships. As this is crucial for those who need care to feel fulfilled, comfortable, and supported.

carer and client laughing
lady speaking to care team over the phone

Flexible scheduling

We recognise that life comes with its own set of challenges and surprises.

Our team work around your schedule, providing the flexibility needed to adapt to changing circumstances while ensuring the continuity of care. Consistency is crucial for effective home care. Our commitment to providing you with the same familiar faces at an agreed time fosters a sense of trust and comfort. Making the experience more enjoyable and reliable.

Speak to our team about how our care service can fit around your schedule.

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Allowing you to
choose your provider

If you are eligible for any council-funded support you should be able to choose how your money is managed.

Some people receive support from the Adult Social Care Team, while others prefer to have more control over their funding. If you choose to have more control, you may opt for a direct payment. This will allow you to manage your budget and choose who will provide your care. To learn more about direct payments, you should get in touch with your local Adult Social Care Team, which can be contacted through your local authority.

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